Last updated: 14 November 2026

This policy explains how we process the personal data of people who visit concretewatcher.com or get in touch with us. Data we process when providing the Concrete Watcher™ service to our customers (for example, truck and driver data) is governed by the contract and, where applicable, by the data processing agreement signed with each customer.

1. Data controller

Concrete Watcher, S.L. · Tax ID (NIF) B44745610
C/ Cerrillo de las Pozas 46, 28411 Moralzarzal (Madrid), Spain
Email: info@concretewatcher.com

2. What data we process

• Data you give us through the contact or demo forms, by email, phone or WhatsApp: name, company, email address, phone number and the content of your message.
• Business contact data of customers, partners and suppliers, as part of the business relationship.
• Browsing data: IP address, browser, device and pages visited, logged by the server for security and, only if you accept it, by Google Analytics for statistics.

We do not ask for special categories of data, and the website is not aimed at children.

3. Why we use it and on what legal basis

• To answer your enquiry or demo request and send you the information you ask for. Basis: steps taken at your request before entering into a contract, and our legitimate interest in answering business enquiries (Art. 6(1)(b) and 6(1)(f) GDPR).
• To manage our relationship with customers, partners and suppliers (quotes, contracts, pilots and invoicing). Basis: performance of a contract and compliance with legal obligations, such as tax and accounting rules (Art. 6(1)(b) and 6(1)(c)).
• To send you occasional information about Concrete Watcher™ that may be of professional interest. Basis: legitimate interest where there is an existing relationship or previous contact (Art. 21.2 of Spanish Law 34/2002, LSSI), or your consent. You can object at any time by replying to the email or writing to us.
• To protect the website and forms against spam and abuse with Google reCAPTCHA. Basis: legitimate interest (Art. 6(1)(f)).
• To measure how the website is used with Google Analytics. Basis: your consent (Art. 6(1)(a)), which you can withdraw at any time from the cookie notice.

We do not make automated decisions or build profiles that have legal effects on you.

4. How long we keep it

• Enquiries and business contacts that do not lead to a relationship: up to two years from the last contact.
• Customers, partners and suppliers: for as long as the relationship lasts and then for the periods required by law (for example, six years for commercial records and four years for tax records).
• Analytics and cookie data: as set out in the cookie notice.

5. Who we share it with

We do not sell or hand over your data. Only the following have access to it:

• Service providers that process data on our behalf under a contract that meets Art. 28 GDPR: web hosting and backups, email, and Google (Analytics and reCAPTCHA).
• Our partners or distributors in your country, when needed to handle your request; we will tell you if this is the case.
• Public authorities and courts, when the law requires it.

6. International transfers

Google LLC may process data in the United States and is certified under the EU-US Data Privacy Framework (European Commission adequacy decision of 10 July 2023). If your request is handled by a partner outside the European Economic Area, the transfer is based on it being necessary for the pre-contractual steps you ask us to take (Art. 49(1)(b) GDPR) or on standard contractual clauses approved by the Commission.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw your consent at any time, by writing to info@concretewatcher.com. We will reply within one month. If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the data protection authority of your country.

8. Security

We apply technical and organisational measures appropriate to the risk: encrypted connections (HTTPS), restricted access to information and backups.

9. Changes to this policy

We will update this policy when the way we process data changes. The date at the top shows the current version.